Support
Contact form
Send a structured message to our team. We never ask for passwords or raw license secrets — describe what you tried, attach versions, and we will respond by email.
Help & contact
Support
Help with installation, Total Battle calibration, licensing, or anything that blocks your first successful AutoCrypting run. The app UI is available in English and German; this page is English.
- Web form — structured message, same fields as in the desktop app.
- Setup PDFs — printable EN/DE walkthroughs with screenshots.
- Debug package — logs + facts when we need to diagnose odd behaviour.
Setup guides (PDF)
Printer-friendly walkthroughs with screenshots:
Direct email
For questions from the website, prefer the contact form above — it preserves threading and reduces spam filtering issues.
In the desktop app
Open Support inside TotalCrypter and use the same contact form fields as on this page (email, topic, message, consent). Messages go through the same secure channel as the website form. Do not paste passwords or payment card data.
Diagnostic bundle (logs)
When we need to diagnose a crash or odd automation behavior, a small ZIP of log files plus a few facts (Windows version, display scaling, app version) is enough. Follow the step-by-step list so you do not accidentally attach secrets such as Telegram tokens from totalcrypter_settings.json.
Common issues
- Validate setup fails — missing PNG templates under the active profile directory
- Automation never starts — rerun system check, confirm correct monitor index, ensure the game window is reachable
- Chest counter stays empty — revisit OCR region on the chest banner; verify From/Source labels in the UI
- SmartScreen warnings — expected for some independent builds; only trust downloads from totalcrypter.com (see Get started)
Still setting up?
Follow the video walkthrough, validate your profile, then return here only if something blocks your first run.
Get started